JPay Review. Brings Incarcerated Loved Ones Closer

aspx">select facilities around the US through the JPay app. Use multiple tools to keep up on the personal and financial well-being of those who are locked away with this leading app.


The home screen with these four options is clear and fluid, and the interface is quite simple to navigate. The interface is uncluttered, and the developers have incorporated red highlighted prompts for interactive fields. You can send money with your credit or debit card and also send emails with attachments. 9/10.

Key Features

Through the same features afforded by the desktop site, you can access four basic options on your iOS or Google Android device: money, email, video, and music.

Through the app, you can search and save payment options, and you can also search for inmates. For those reminders and to keep always updated, you can set up push notifications for your iPhone, iPad, iPod touch or Android mobile.

The Video Visitation and music features are only available in a couple of states. The search feature using the Federal Inmate ID and State name is an easy way to keep track of your loved ones.

With the latest version, you can delete sent photos from your history. New updates also include updated T&C and the ability to remove notifications from your Notification Centre.

The JPay is free and there are no in-app purchases.

The app is compatible with Android 4.1 or higher, meaning this is an app for all Android devices released in the past 6 years. The IPA requires iOS 8.0 or later, so even Apple users with older devices can enjoy this app. 9/10.


JPay generally works well both as an iOS and Android app, and most features are responsive apart from email. Some customers have noted that the IPA has a problem pulling up the keyboard for the email function. The email function also freezes, and you have to quit the app several times if you try to shift the app to landscape mode. The back button on this app also doesn’t work properly, and it is a real problem trying to hustle your way through the app. A lot of the app features look like they are still under development and should undergo further testing. 9/10.

Is JPay Safe?

I can’t root for the security of this app. It claims to use secure MoneyGram technology to transfer cash. However, some reports have noted with concern that some customers have had money transferred from their accounts without their permission. Some folks have also claimed that their credit cards have been charged without permission. All this may require you to test the app with a pinch of salt. 5/10.

Bottom Line

The purpose of JPay suits well with the functionalities of this app, helping folks connect with their loved ones. However, the app should undergo further testing, especially of its email feature. Despite the flaws, I’d still recommend this App Store and Google Play app for communication with inmates.

Interface 9

Key Features 9

Usability 9